Experiences

Connex One, Manchester                                                          13 February 2023- Currently working.

1st Line IT support Engineer

I am working as an IT support engineer for the software of the company. My key responsibilities include, creating tickets in ZENDESK, prioritizing the tickets, resolving the tickets and escalate them to the 2nd line or other team. I provide front end support to the clients including IP whitelisting etc.

INRIX, Quinton Business Park, Birmingham                     20 September 2022- 10 February 2023

Traffic Data Operator

I am playing a key role in gathering incident data from a wide range of information sources, such as CCTV control rooms, police, highway authorities and social media before analyzing the traffic situation and relaying updates as part of bespoke incident service to commercial radio and TV stations within the United Kingdom and North America.

Appin Technology, Cochin                                                         01 August 2020- 30 August 2021                    

IT support analyst (1st line)

I worked as an IT support analyst who helps in resolving the issues of the clients and also worked on system installations, installing updates and establishing environment for providing online classes. It helped me to gain more experience as an IT hardware as well as software engineer. I was working as a member of Microsoft 365 admin Centre team and have a wide range of idea about user and group handling in 365.Also, I gained good knowledge in service now ticketing tool.

Steps Development Centre, Kottayam                              June 2018 - June 2018                     

Internship in PHP Development

Appin Technology, Calicut                                                        June 2019 - June 2019                                                   

Internship in Python programming